Brought my BMW X5M there to get it serviced regarding a warning light "chassis" issue. The first day it took them the whole day to supposedly figure out what was wrong with it and told me they cannot finish it that day since it will take another 4 hours so we rescheduled a later date.
Toyota part of the business has horrible attitude in the service department. On two different occasions some guy behind the service counter likes to give attitude, does not know how to deal with people, just a RUDE service man in a white shirt.
They've been great at taking care of our Scion xB. Fair price, prompt service. For minor body work, though, is better to go to a small shop in town.
I've bought new from these people and am completely happy with both the car and the buying experience. A bit pricey for repairs, but most dealers are. The body shop is another story. Work is good but prices are steep. If I were in the market for a new or used car, this is the first place I'd visit and probably the last. Toyotas are comfortingly boring. That's the kind of boring I like. They're also comfortingly reliable and that's standard on everything they sell.
The folks at Joel Confer did a top notch job throughout the entire sales process. They even drove my car down to Virginia for delivery. Wonderful people, great vehicles, great value. I love my new BMW. Thank you.
We brought it in on the scheduled time and date. The whole day went by and they never called. Nothing. By the time I called, they were closed. They didn't even call me to pick it up at the end of the day! The next morning I called and they said they are still working on it. This time I had to keep calling to get a status update. By the end of the day I had to call them to find out they finished and that it was ready to to be picked up.
When I picked up my vehicle, I noticed there was over 40 miles added on my car! Note that this is a fully loaded car practically brand new and hardly any mileage on it. The first time I visited the place I noticed their poor selection of cars and certainly does not have anything close to my car so I can only guess that they decided to take my car out for a test drive and play with it instead of fixing it right away! I will never bring my cars here ever again. I'd rather drive to Harrisburg or something next time I buy a BMW or have it serviced.
I suggest that management replace the clown.or send him to training on how to deal with customers. The dealer I used to deal with in Hatfield, Pa. had a great service department Never would do what I experienced at Confer Toyota. Never again. I was able to have my work done that same day at a Toyota dealer in Sellinsgrove, the one hour drive was worth it.
Joel Confer Toyota is a US Car Dealer based in State College, Pennsylvania. Joel Confer Toyota is located at 120 Clinton Ave, State College, PA 16803, USA.
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