Answering service is impossible and unclear. Finally talk to someone and wait a week or so for no call back. Get set up after multiple "qualifications" and get talked into seeing a counsellor instead of psychiatrists. Get charged a hefty fee to chat with someone, that can only recommend you see a psychiatrist. Tried to call to set up and get told I have to be evaluated again and fill out a 10 page questionnaire to see if I qualify for a psychiatrist. Such a waste in time, money, and frustration. I thought they were supposed to help, not aggravate you and your family.
The reception staff is phenomenal. They learned our name quickly to accommodate my son running past the desk. The doctors treat us with respect and listen to our concerns and suggestions.
Twice we've needed them to release information for prescriptions and to the other doctor - they would only accept the release by fax, not scanned document. Not sure who still has a fax machine in 2017, but I don't know anyone who operates in a 1997 manner like this. The super haughty receptionist could not have been more condescending or rude, as if we were dirt on the bottom of her orthopedic shoe. Though this is the only option in town, it is a very very poor one in service and care...one step above nothing at all.
The therapist I saw was nice enough but I've been waiting for 5 months for a psychiatry appointment. I'm sorry but it is unreasonable to not do everything you can to schedule someone after the therapist and family practice doctor has pushed for an appointment several times. I completely forgot my counseling appointment the week after Christmas with everything going on and the no show few is $70. So... no medication, a nice enough therapist who promptly and professionally cuts you off 10 minutes before the end of the hour and a massive no show fee. Great.... I won't be going back.
Staff who answer the phones have an absolute attitude like they were running the Gucci store in Beverly Hills, doling out appointments and kindnesses ilke they were gold not easily dispensed. We waited 5 months for an appointment for our student, who suffers from severe anxiety. His normal doctor at home suggested he get local support near Penn State...he went 5 super stressful months without local support or care, having to go 4 hours home for appointments and prescription renewals - adding to his overall stress and anxiety.
I strongly suggest that those looking for mental health counseling in the State College area avoid this practice and find another counselor.
He finally got a few appointments...but then he was 10 minutes late to an appointment (all tied to extreme anxiety, made worse by being late) only to be told he missed his window and there was no opportunity to see the doctor. While he stood there at the desk shaking and having an emotional meltdown, he could see his doctor, who went about his business with no regard for this kid in distress. My child literally had to go to an emergency room. They didn't care at all - not at the desk nor in the exam rooms. Not a shred of kindness given to a kid in need, regardless of rules and regulations. This seems to be a theme in the other reviews.
My son, a Penn State student who suffers from significant anxiety, finally sought counseling in State College from SunPointe Health. He has counselors elsewhere, but due to the divorce of his mother and I, and the fact that we have both moved away from the area of my son's childhood home, it is not easy to arrange for my son to see them. He missed two appointments with SunPointe due to sleeping through his alarm. He's 20 and both times his phone had died, run out of power, overnight. He called back to reschedule. The practice refused to see him, or even to let him explain his absences. In a voice-mail to him, an administrative person said that if the reason my son called back "is to reschedule, Dr. Craig Walters will not allow us to schedule with him again due to your poor attendance record, and because of that you know we won't schedule with anybody else either, when somebody no shows or cancels several appointments we don't want to pass that problem onto any of our other providers either." This was during the end of the semester, as my son, an engineering student, was dealing with exams and other sources of significant stress. The doctor had previously seen him, and therefore had to be aware of the degree and significance of my son's anxiety, yet he turned him away. To add insult to injury, and to strongly suggest that this practice cares far more for its bottom line than for the welfare of its patients in my opinion, I just received a $140 bill for "no show" fees.
NOTE TO ANY PSYCHIATRISTS OUT THERE: Move to State College where there is a dearth of alternatives to this practice. This mid-sized town and its people need you - there are literally NO OTHER options for people who require psychiatric care. And believe us, we wish there were.
Sunpointe Health is a US Doctor based in State College, Pennsylvania. Sunpointe Health is located at 320 Rolling Ridge Dr, State College, PA 16801, USA.
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