I arrived at State College airport at 11:30PM. When I went to pick up my reserved car, the agent at the desk said, "We have NO cars available!" What is the point of "reserving" a car? I was shuttled to my hotel. The next morning, I called Alamo to inquire about getting a car. All the lines were busy and I was asked to leave a message. I practically BEGGED someone to call me because I was stuck for nine days in Pa WITHOUT a car. No one called me back. I called again and, again, no one called me back. I'll never reserve from Alamo or their parent company, National Rental" again.
The counter gentleman was awesome quick and very helpful! Process was easy! Thank you!
Good dealings, make sure u double check if u change timings with your original rates that its right
They failed to provide a car against my prior reservation. Poor inventory and management.
After traveling almost 2000 miles to start a 10 day vacation with my wife in Glacier National park, we were told that our flight was early and that we would have to wait for our car. The flight wasn't early, is was actually late. The agent at the counter was a awful and very rude. We were told that we went allowed to drive on gravel roads. Look, 1/3rd of the roads in Montana are gravel! And in Glacier National park, road construction was going on. There were restaurants, and places of business we didn't stop at because they had GRAVEL parking lots. Than we discovered 2 small stone chips on the windshield. We called about this and were told because we didn't get your insurance, we had to get it fixed ourselves. NOT!!! We contacted our insurance company and told not to worry about it and to enjoy our vacation. 2 times we rented from National and both times we had had a horrible experience. I will NEVER use, or give advise to others to use! Thanks for putting a damper on our vacation!!!!
Alamo Rent A Car is a US Car Rental based in State College, Pennsylvania. Alamo Rent A Car is located at 2493 Fox Hill Rd, State College, PA 16803, USA.
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