David
Best rental car agency in State College area. Have tried all the others - always keep going back to Enterprise. Customer service is out the door - far above anywhere else. I am always a happy camper when I rent through Enterprise.
Overall, I am happy with my rental experiences here at Enterprise (Blue Course). I often use Penn State's corporate rate and have to argue with every team member about the validity of my PSU ID, which is annoying. The rate is valid for faculty and staff (which I am), but as I am also a student, the designation on my ID card is different.
It pains me to leave a negative review for a company that I have used for years but after multiple failed attempts to escalate this issue internally with Enterprise I am left with this as my only option. On Wednesday November 14, 2017 I returned my Enterprise rental to the body shop where my car was being repaired. The State College Enterprise office was contacted to pick up the rental (one block away) and they reassured me they would pick it up later that day. I received a call from the body shop the next day (Thursday) letting me know the car was still in their lot and that they would call Enterprise to get the vehicle. The following Saturday (November, 18) I saw the rental was STILL at the body shop lot so I personally drove the car to the State College Enterprise and when I notified the Branch Rental Manager he became very aggressive in his approach with me. After leaving the location they continued the aggressive approach with a call threatening to have the vehicle towed. I called the corporate office to report the incident (November, 18) and was told a Regional representative would call me back. As of today (November 29) I have heard nothing, so I attempted to escalate it internally again and they followed the same process of entering it into a "call back" system for the Regional team, with no clear commitment of WHEN I would receive a call back. In addition to all this I received a statement from my Insurance Company showing that they paid off the rental bill that included charges for the 5 days the car sat waiting for the Enterprise office to pick it up. My hope was to have this resolved internally with Enterprise by (1) addressing the Branch Rental Manager issue (2) Crediting my Insurance company for the days the car sat in a parking lot waiting for Enterprise to pick it up. Now, because no one will or acknowledge my problem, I am leaving a public review and will have to contact Progressive to let them know everything as well. It seems that Enterprise is failing to put good leadership in this region and I hope this feedback alerts the proper people internally to take action so another loyal customer is not lost.
Otherwise, the staff here are friendly, and service is usually quick. I have returned vehicles after hours without incident, save for my most recent rental when I had to call because no one closed my reservation nor processed my payment. It appears they tried to charge me more than was quoted, but everything was fixed (though I was never told what the issue ended up being).
Friendly and accommodating staff. Very busy the day I rented from them, but went out of their way to make sure I had a vehicle suited for my needs. Definitely recommend and will use again.
I reserved a car two days before pickup. When I arrived the staff was all extremely friendly and helpful. They didn't have the car I had reserved, but they gave me an upgrade at no additional cost. They got me set up with a very nice, newer car and answered all of my questions. This was my first time renting a car, and they made it a very pleasant and painless experience. I highly recommend renting from this office.
Would highly recommend to anybody looking for short term or long term rentals.
Really, the customer service is really nice - but they also have the best rates in town.
Enterprise Rent A Car is a US Car Rental based in State College, Pennsylvania. Enterprise Rent A Car is located at 215 Blue Course Dr b, State College, PA 16803, USA.
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